ICA and North American Training Group have partnered in the industry to offer a resource center to help educate insurance professionals on the topic of insurance fraud.
Since its founding in 1909, the International Claim
Association (ICA) has been at the forefront of addressing a broad
range of life, health, and disability claim issues, including those
relevant to insurance fraud in the day-to-day operation of claim departments.
North American Training Group, Inc. (NATG) is an international provider of insurance fraud training and education, providing compliance, continuing education, and general fraud courses through their online fraud centers.
Insurance fraud costs the United States approximately $120 billion annually. Insurance fraud affects everyone. The ICA
has committed itself as a resource to help fight fraud through education. The ICA provides this Fraud Resource Center for members to learn about the types of fraud being committed, the scams being fabricated, as well as the means to identify it and combat it.
We hope you find the information provided here in the Fraud Center valuable to you and your organization. Feel free to scroll through the site and gather the information you will need to help combat fraud.
Online Training Offerings:
Anti Fraud Compliance Training
ICA & NATG offer customized online Anti Fraud Compliance Training which is delivered through our ICA Fraud Training Center. Our compliance courses exceed the standard requirements for California and New Jersey as well as the 15 other states mandating annual fraud training. New Hire and Annual Training courses available. To learn more about our corporate packages click here.
Anti Fraud Continuing Education Courses
ICA & NATG offer online Anti Fraud Continuing Education Courses for Adjusters, Claims Professionals, Agents, and Brokers, delivered online through our ICA Fraud Training Center. To learn more about our offerings click here.
General Anti Fraud Training
ICA & NATG offer online Anti Fraud Training Courses for all insurance professionals in all lines of business. To learn more about our offerings and corporate accounts click here.
Statement of Principles
As a condition of ICA membership, every company must
agree to adhere to this Statement of Principles:
The International Claim Association, in recognition
of the need to continue public trust and confidence in the insurance
industry, reaffirms the following principles:
Any individual who has, or believes he has, a claim
is entitled to courteous, fair and just treatment; and shall receive
with reasonable promptness an acknowledgment of any communications
with respect to his claim.
Every claimant is entitled to prompt investigation
of all facts, an objective evaluation, and the fair and equitable
settlement of his claim as soon as liability has become reasonably
Claimants are to be treated equally and without
considerations other than those dictated by the provisions of
Claimants shall not be compelled to institute unnecessary
litigation in order to recover amounts due, nor shall the failure
to settle a claim under one policy or one portion of a policy
be used to influence settlement under another policy or portion
of a policy.
Recognizing the obligation to pay promptly all
just claims, there is an equal obligation to protect the insurance-buying
public from increased costs due to fraudulent or non-meritorious
Procedures and practices shall be established to
prevent misrepresentation of pertinent facts or policy provisions,
to avoid unfair advantage by reason of superior knowledge, and
to maintain accurate insurance claim records as privileged and
Reasonable standards shall be implemented to provide
for adequate personnel, systems and procedures to effectively
service claims. These standards shall be such as to eliminate
unnecessary delays or requirements, over-insistence on technicalities,
and excessive appraisals or examinations. Claim personnel shall
be encouraged and assisted in further developing their knowledge,
expertise, and professionalism in the field of claim administration.
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