Welcome

ICA and North American Training Group have partnered in the industry to offer a resource center to help educate insurance professionals on the topic of insurance fraud.

Since its founding in 1909, the International Claim Association (ICA) has been at the forefront of addressing a broad range of life, health, and disability claim issues, including those relevant to insurance fraud in the day-to-day operation of claim departments.

North American Training Group, Inc. (NATG) is an international provider of insurance fraud training and education, providing compliance, continuing education, and general fraud courses through their online fraud centers.

Insurance fraud costs the United States approximately $120 billion annually. Insurance fraud affects everyone. The ICA has committed itself as a resource to help fight fraud through education. The ICA provides this Fraud Resource Center for members to learn about the types of fraud being committed, the scams being fabricated, as well as the means to identify it and combat it.

We hope you find the information provided here in the Fraud Center valuable to you and your organization. Feel free to scroll through the site and gather the information you will need to help combat fraud.

Online Training Offerings:

Anti Fraud Compliance Training

ICA & NATG offer customized online Anti Fraud Compliance Training which is delivered through our ICA Fraud Training Center. Our compliance courses exceed the standard requirements for California and New Jersey as well as the 15 other states mandating annual fraud training. New Hire and Annual Training courses available. To learn more about our corporate packages click here.

Anti Fraud Continuing Education Courses

ICA & NATG offer online Anti Fraud Continuing Education Courses for Adjusters, Claims Professionals, Agents, and Brokers, delivered online through our ICA Fraud Training Center. To learn more about our offerings click here.

General Anti Fraud Training

ICA & NATG offer online Anti Fraud Training Courses for all insurance professionals in all lines of business. To learn more about our offerings and corporate accounts click here.

Statement of Principles

As a condition of ICA membership, every company must agree to adhere to this Statement of Principles:

The International Claim Association, in recognition of the need to continue public trust and confidence in the insurance industry, reaffirms the following principles:

Any individual who has, or believes he has, a claim is entitled to courteous, fair and just treatment; and shall receive with reasonable promptness an acknowledgment of any communications with respect to his claim.

Every claimant is entitled to prompt investigation of all facts, an objective evaluation, and the fair and equitable settlement of his claim as soon as liability has become reasonably clear.

Claimants are to be treated equally and without considerations other than those dictated by the provisions of their contracts.

Claimants shall not be compelled to institute unnecessary litigation in order to recover amounts due, nor shall the failure to settle a claim under one policy or one portion of a policy be used to influence settlement under another policy or portion of a policy.

Recognizing the obligation to pay promptly all just claims, there is an equal obligation to protect the insurance-buying public from increased costs due to fraudulent or non-meritorious claims.

Procedures and practices shall be established to prevent misrepresentation of pertinent facts or policy provisions, to avoid unfair advantage by reason of superior knowledge, and to maintain accurate insurance claim records as privileged and confidential.

Reasonable standards shall be implemented to provide for adequate personnel, systems and procedures to effectively service claims. These standards shall be such as to eliminate unnecessary delays or requirements, over-insistence on technicalities, and excessive appraisals or examinations. Claim personnel shall be encouraged and assisted in further developing their knowledge, expertise, and professionalism in the field of claim administration.

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